Charter of Values

Charter of Values
Charter of Values
Our Purpose
Our Purpose

We contribute to maintaining equilibrium in the economy, favouring financial inclusion.
The provision of credit is one of the main drivers of growth and economic development. It allows to undertake entrepreneurial projects that create innovation and employment and to start personal projects related to fundamental stages of our lives.
The management of non-performing loans is a fundamental activity that boosts economic growth, promotes a more efficient and equitable allocation of resources within society and allows debtor clients to be included again in the economic and financial system.

Dialogue with our Stakeholders
Dialogue with our Stakeholders

In the sector in which we operate, we consider  essential to develop a relationship of trust with our Stakeholders that is based on constant and proactive dialogue. We adopt high standards of quality and act responsibly by committing ourselves to spreading a culture of shared values aimed at supporting compliance with ethical behaviour. 
The doValue Charter of Values is addressed to all Stakeholders: shareholders, investors, employees, customers, institutions, associations and communities. The Charter, in line with the Group's Code of Ethics, defines the principles that inspire the relationships and behaviours of doValue’s people, to actively contribute to the creation of a more inclusive and sustainable future. 

Discover the doValue Code of Ethics

Our Ethical Model
Our Ethical Model

The Charter of Values defines the identity and culture of doValue, contains the shared rules that define the relationship with the Group's Stakeholders in line with the Code of Ethics, and formalises a series of principles that integrate doValue's heritage of corporate values.

The Charter of Values was developed in collaboration with FEduF - Foundation for Financial Education and Savings.

 

Read the Press Release

Transparency
Transparency
In our behaviour and communication.

We use various communication channels to provide information that is simple, clear, univocal, and accessible to all stakeholders.

Respect
Respect
To value the interests of our stakeholders and promote an inclusive environment.

doValue adopts constructive behaviours and actions to reach innovative and sustainable solutions for its stakeholders.

Involvment
Involvment
For constant interaction that builds trust.

The doValue ecosystem is based on relationships with its  stakeholders to meet their needs and improve relationship quality. doValue constantly  works to enhance the efficiency of its services and increase the satisfaction of all stakeholders.

Dialogue
Dialogue
To understand every need and build positive relationships.

Engaging in active dialogue means not only understanding but also listening to our stakeholders to grasp the emotional communication behind the words: empathy and attentiveness to our stakeholders are essential for meaningful information exchange.

Integrity
Integrity
To uphold procedures and regulations that protect all stakeholders.

In providing all services, our employees respect the necessary procedures and regulations to protect the Group’s stakeholders.