Sustainability at doValue Group
At doValue, Sustainability is an integral part of how the Group operates: it guides strategic decisions, supports the management of financial complexity and contributes to creating lasting, shared value over the long term.
By combining data, technology and human expertise, doValue addresses financial complexity through responsible and effective solutions, helping to create long-term sustainable value for its stakeholders.
With a presence in 14 countries, as a European Group specialising in credit management, with an integrated and diversified platform of credit management services, we focus our efforts on the areas where we can make a tangible impact: the development of people and communities, fair and transparent credit management, and reducing the environmental impact of our activities.
We recognize the unique value of people. That’s why we promote pathways to enhance and develop professional skills. Because the growth of each individual is the growth of the Group.
We believe in sustainable growth that respects and values the environment. For this reason, we are constantly committed to reducing the environmental impacts generated by our activities.
Together with our Stakeholders, we promote initiatives for the benefit of local areas and community wellbeing.
Principles of the Charterer of Values
We have established the principles of the Charterer of Values aimed at promoting a business management model characterised by integrity, respect, and honesty toward all Stakeholders, as well as by professional and ethical conduct. These principles inspire our relationships and behaviours, actively contributing to the creation of a more inclusive and sustainable future.
In our behaviour and communication.
To value the interests of our stakeholders and promote an inclusive environment.
For constant interaction that builds trust.
To understand every need and build positive relationships.
To uphold procedures and regulations that protect all stakeholders.
On the Journey Towards Sustainable Growth
For doValue, pursuing a path of Sustainability means integrating these principles into the business strategy.
Sustainability Strategy
The path to sustainable growth is confirmed also by the top ESG Ratings assigned by the leading international agencies.
The doValue ESG framework is currently rated by MSCI ESG Ratings (rated “AAA”) and Sustainalytics (rated “low risk”).
The results achieved by the Group together with its stakeholders are presented annually in the Sustainability Report included in the doValue Group's Annual Report, prepared in accordance with the Corporate Sustainability Reporting Directive (CSRD) and the European Sustainability Reporting Standards (ESRS).
This reporting reflects the key principles of double materiality and is based on the ongoing engagement of Stakeholders, the analysis of the sustainability context, and a transparent and comprehensive approach to disclosure.
The reporting has been prepared in compliance with applicable regulatory requirements and is subject to limited assurance by an independent auditor, as required by European legislation.
Explore our results:
- 2025 >> Annual Report 2025
- 2024 >> Annual Report 2024
- 2023 >> Consolidated Non-Financial Statement 2023
- 2022 >> Consolidated Non-Financial Statement 2022 and Summary
- 2021 >> Consolidated Non-Financial Statement 2021 and Summary
In December 2021, the first Sustainability Plan and the related Group Sustainability Policy have been published, which also included Environmental Guidelines and provides the guiding principles for the social and environmental areas identified as priorities.
Download our Sustainability Policy
doValue promotes an inclusive Group culture, attracting and developing talent to build a sustainable financial system
Manuela Franchi
Chief Executive Officer
We contribute to the sustainable development of the financial system.
The doValue Group has embedded ESG principles within its corporate strategy.
The doValue Group is committed to integrating Sustainability into corporate strategy.
We foster relationships based on continuous and proactive dialogue.
We manage our supply chain responsibly.
Focus dedicated to ESG initiatives and projects
