Sustainability plan

Economic, social and governance sustainability has characterized the international growth of the doValue Group and the construction of a shared culture with all stakeholders: the Sustainability Plan 2021-2023 is a milestone in the path started in 2016 aimed at integrating sustainability into its business strategy and generating long-term sustainable value for all its stakeholders: shareholders, investors, employees, customers and communities.

The Group Sustainability Plan 2021-2023 was born focusing on three areas consistent with the business strategy and in line with the Sustainable Development Goals Sdgs - Sustainable Development Goals - of the UN Agenda 2030:

Operate responsibly;
Attention to people;
Care for the environment.

Our Sustainability Policy >>

The Sustainability Plan 2021-2023 expresses the doValue Group’s commitment to integrating sustainability into the life of the company.

OUR CONTRIBUT TO THE SDG's

OPERATING RESPONSIBLY

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Ensuring that business activities are conducted in accordance with applicable legislation and the highest ethical and moral standards

> Achieving ISO 37001 certification by 2022 for doValue S.p.A. and maintaining certification in subsequent years
> Implementation of a group anti-corruption framework by 2021
> 75% of employees trained in Code of Ethics, anti-corruption by 2023

Consolidating information security management systems and ensuring maximum respect for privacy

> 100% of employees trained in cyber security by December 2022
> 75% of employees trained in privacy by 2023

Integrating ESG objectives into business strategy

> Inclusion of Employee Engagement as an MBO variable for Managers with Strategic Responsibilities by 2021

Continuing to provide a quality, professional and transparent service

> Group-wide implementation of a customer satisfaction model using the Net Promoter Score (NPS) methodology by 2022

Promoting sustainability along the supply chain

> 100% of suppliers in Italy, Spain and Greece assessed according to sustainability criteria by 2023

ATTENTION TO PEOPLE

sdg 10 sdg 4

Promoting the professional and personal development of employees and collaborators

> Promotion of annual training plans covering both soft and hard skills in line with company and local needs
> Integration of doValue values within the performance evaluation model by 2022

Spreading a culture of inclusivity and non-discrimination

> Creation of a Group Diversity & Inclusion Council and definition of a Group-wide D&I strategy by 2021
> Launch of specific programmes and activities aimed at strengthening the culture of inclusion and valuing diversity by 2022
> Launching a group-wide D&I awareness and education campaign by 2022

Supporting business continuity

> Global mapping of key figures and definition of a succession plan by 2022

Promoting the satisfaction, health and well-being of employees and collaborators

> People Engagement Survey participation consistently above 70%
> Starting in 2022, launch at least 1-2 activities and programmes per year to support employees’ mental and physical health and launch local initiatives to support work-life balance

Promoting and supporting the communities in the areas concerned

> Implementation of guidelines aimed at defining a group-wide framework for implementing activities to support local communities by 2022

CARE FOR THE ENVIRONMENT

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Reducing energy consumption and promoting the use of renewable energy to combat climate change

> Purchase of certified 100% renewable electricity by 2023, reducing related Scope 2 emissions (market-based method)
> Implementation of solutions to increase the energy efficiency of Head Offices

Reducing material consumption and purchasing materials with sustainable characteristics for office activities

> Purchase of 100% paper with sustainability characteristics (FSC, PEFC or EcoLabel certified) by 2022

Achieving harmonisation of environmental impact management at group level

> Implementation of guidelines aimed at defining a framework for the local management of environmental issues by 2021

ESG