Staff training

For doValue, training and professional development are key elements in the growth of its people and represent an important opportunity to convey both the Group’s values and strategy.
The Group is particularly attentive to the organisation of training courses that are as personalised as possible and respond to the needs of each individual.
The training offer includes indeed, in addition to the planned training programmes, numerous webinars made available to staff aimed at providing useful working tools and personal development. .
Training enriches specific skills and is a tool for the enhancement and professional fulfilment of employees.
The Group also supports employees who want to enrich their personal and professional development by obtaining degrees, postgraduate master’s or certifications.

The courses carried out led to a substantial increase in the amount of training provided: in 2022 the Group provided over 78,000 total hours of training from 69,000 provided in 2021.

Training hours by gender and by role 2022 2021 2020
Women Men Total Women Men Total Women  Men Total
Top Management 989 1,709 2,698 4,951 5,681 10,632 904 3,479 4,383
Middle Management 10,198 9,387 19,585 14,339 12,382 26,721 8,774 5,988 14,762
Staff  34,351 21,221 55,572 18,916 13,113 32,029 14,762 8,706 23,280
Totale 45,539 32,316 77,855 38,206 31,176 69,382 24,252 18,173 42,425


Average training hours per employee, by role, and by gender 2022 2021 2020
Women Men Total Women  Men Total Women  Men Total
Top Management 26 19 21 124 533 72 29 33 32
Middle Management 31 25 28 39 31 35 24 15 19
Staff 25 27 26 13 16 14 10 6 7


Job specific training programme

Our Training Approach is based on attention to the individual as a whole, through the enhancement and development of their hard and soft skills.

We aim to develop our People’s full potential by offering a training program that suits all business needs by enhancing the key competencies and boosting a lifelong learning experience.
We follow a 70-20-10 approach where employees learn from the projects they are involved in (70%), learning from others (20%), and structured learning (10%).
Among our structured learning we ensure both soft skills and technical skills are covered with the training means we provide, including:

  • Soft skills (Leadership program, Specific value paths on Linkedin Learning, ad hoc platforms);
  • Technical skills (training on internal business tools and company and corporate tools such as Excel, Qlikview, & PowerBi).

Moreover, local initiatives on Diversity & Inclusion learning matters are launched (doTalks during Women’s month, training for female population, etc.) and employees itself are part of our learning offer, as our key subject matter experts are identified to spread their knowledge to their colleagues via internal training.

Our training programs are in constant review taking into account employees feedback from surveys and focus groups and updated on a yearly basis in order to give answer to the constantly changing market, the new skills required by our employees and the changes in law and regulatory.

Training in data security and privacy

Training on privacy and cybersecurity issues increased from about 8,000 hours in 2021 to more than 13,000 in 2022r, reflecting the growing importance of issues related to data security and IT system management. 

The annual training plan regarding the Privacy includes: 

  • dedicated training;
  • constant monitoring of legislation and measures of the authority;
  • DEM campaigns aimed at wareness-raise the employees.